Positive Customer Service!!

A few months ago I noticed that Pick n Pay, Clicks and Dischem stopped stocking white Lux soap.  I asked around and was told that they are no longer manufacturing it.  WTF!

I use white Lux soap because it does not make me break out, its really the only soap that is ok for me to use.  I have tried literally a dozen other brands for sensitive skin and I have a reaction to most of them, others have a smell I cant stand or a texture I dont like.  Lux was my Holy Grail.

So I Googled it and found that Unilever makes Lux and an email was sent off post haste.

I didnt receive a response… until today. Better late than never I say.

Here is the email I received.

Dear Gina


We  recently discontinued our Lux White Bar due to a new Global Lux  Re-Launch which did not include a plain white bar.

After receiving literally thousands of requests from loyal users in South Africa asking us to reinstate the product, immediate investigations were undertaken with our manufacturing facilities to determine whether we could reintroduce this variant without compromising production of the full range.

The outcome was favourable and Lux White is now back in production. Available in both 100g and 200g bars, Lux White will be  in stores from the end of June 2009 everywhere in South Africa.


May we suggest that until the the White bar is back, that you try either our Vaseline white bar or our Sunlight white bar as an alternative.

We pride ourselves in understanding the real needs of our consumers and providing them with products that not only meet, but exceed, their expectations of our brands.  Please could you kindly forward me your postal details, so I can send you a formal letter with regards to the return of the Lux white soap.


Thank you.

Kind Regards

Sindi Ngcobo

Personal Care

Consumer Affairs Department

Unilever SA

Well done for listening to your customers!

Ja well no fine…

Aaron was supposed to start school on Monday.  Needless to say Mother Nature has been an utter bitch this week so we decided to keep Aaron home.

I have to admit, Im a little relieved.  I know he needs to go and that he will enjoy it and that it will be beneficial for him, but the thought of sending my tiny little baby big boy to school is a little nerve wracking.

Anyhoo, we will see what the weather is like next week, so long as it isnt raining we will probably send him.

My big boy!

Aaron is starting play-school on Monday.

We went to take a look this morning and we both feel comfortable with the lady who runs the school and with the school itself.

The hours are from 8:30 – 12pm, they get snacks and drinks, there are swings, two jungle gyms, two sandpits, tons of bikes and trikes and push prams and wheel barrows, a wendy house, four staff members and 15 children.  There is a library of books and tons of toys. The other little children are friendly and range in age from 15 month to 2.5 years old.  They have story time and craft time and if they dont want to listen or do the crafts then they can play or do something that they want to do.

Paul is a little hesitant to send him, he spends most of the day at home and hears him playing and gets to have cuddles and kisses whenever he wants.  Rhona, the lady who runs the school, told Paul that he can pop in whenever he wants or even bring his laptop and work there if he wants to.  So sweet.

So, off to school on Monday.

Big boy!!

Big Boy

When the cats away…

… the children will vomit!

Paul left for Dubai yesterday.  I left Aaron at my mom so that I could take Paul to the airport.  I got back to her at about 5pm and we decided to go out for dinner.  We went to Giavanni’s in Melrose Arch and had a lovely meal, Aaron went on a tour of the kitchen much to the delight of the kitchen staff.  At about 7 we decided it was home time and I bundled the very tired boy into the car and off we went.

When we got home my hopes of a quite, uneventful evening went to hell in an itty bitty hand basket.  Aaron become hyper and started running around chasing the dogs.  He got so over-excited he had a coughing fit which led to a huge vomit all over the kitchen floor.  Cue the dogs.  They came running to try and eat it up (I know, disgusting, yet very handy) and Aaron promptly threw up on two of their heads.

I undressed Aaron, changed him and managed to get him to sleep then went to clean up the kitchen and the dogs.  Kitchen floor was easy, Jik and a wet rag and it was clean.  The dogs on the other hand, they needed a bath but it was cold, Aaron was asleep and I didn’t have the energy to bath them so I cleaned their heads with a wet cloth.  They still stink but Paul can wash them when he gets back.

I then settled down to watch Twilight and about an hour in Aaron started crying, I go and settle him and when I get back one of the bloody dogs has thrown up all over the entrance hall.

I am hoping that this was just a matter of getting all the yucky stuff out of the way and the next two nights are calm and easy going.

I really miss my husband.  So does Aaron.  Its really heartbreaking trying to tell him that daddy is not here when all he wants is his ‘Da’.

Two more sleeps and he is home!!

Tattoo or The Pleasure is Worth the Pain

I finally did it.  I went and had my tattoo fixed up and added to.

I went with my friend Jared this afternoon.  He had his done first (pic to follow shortly)

Jared's New Ink
Jared's New Ink

and then it was my turn.  The very talented Jade McLean of Jaded Ink took my very basic idea and created a custom design for me.  It took about 25 minutes and was as painful and not as painful as I thought it would be, if that makes any sense.

I was going to keep the ink to my lower back but we decided that would be too traditional, instead we moved up the right side of my back, and it leaves space to possibly add more at a later stage.

I am so glad I finally got to do this and I LOVE the final artwork!

The whole artwork
The whole artwork
A new take on an old tat
A new take on an old tat
The addition
The addition

Hi ho hi ho its off to school we go…

We think we may have found the perfect play school/creche for Aaron.  Its round the corner from both home and work, the hours fit in perfectly with my work hours in the morning, its very unstructured, lots of playing and music, on fridays the kids bake challah and the cost per month is really reasonable.

We are going on Tuesday to take a look and if Aaron gives it his stamp of approval then he will probably start going 1st of June.

Paul is a bit hesitant to send him to ‘school’ but he know that Aaron needs the interaction with other children and the additional stimulation that play school will provide.  Our housekeeper, Aletta, is also not so sure about sending him, she keeps telling me its too cold and he should really only start in summer, I think she is going to miss him.

I know he is ready to go, he loves playing with other kids and I know he will benefit from the experience.  Its still a little sad to know that my ‘baby’ is going to school though…

Being a boy

Designing Women

Last week our new CorelDRAW arrived at work.  Fortuitously, we have a breakfast event coming up soon and Wendi and I got to play with our new toy.

I L.O.V.E. it!  It is so easy to use that even someone like me that has no experience in Corel managed to create not one but two amazing flyers.

Im itching to do some more and to try out the Corel PHOTO-PAINT that came with it.

I see many hours playing working in my future.

Something my mother definitely does NOT approve of…

Jared, Shirley and I went to Jaded Ink this morning to discuss and choose our various tattoos.

Jaded Ink is owned and run by an old school friend, Jade.  I was so excited to see that he had opened his own shop and to see that he is doing so well.

Jared and Shirley have both decided on what they want and now have to decide when they are going to do it.  I have decided to fix up and add to my original tattoo and to keep the ink to my lower back.  I have made my appointment for Friday 29th so stay tuned, I will definitely be putting pics up!

Here is a shot of my current tat, it is on my lower back to the right and is slightly larger than a R5 coin.

Tattoo

The new section will run across my lower back towards the left and slightly lower and will have space to add more later on.  I want to add some twirly stems and two more ‘flowers’ to represent Paul and Aaron and our connections to each other, the space will hopefully be taken up by any more children we have.

Baby day…

Two significant baby things happened today.

1. Tertia gave birth to baby Max this morning at 7:45 weighing in at a cool 3.515 kg.

2. I got to hold and feed my friend Eli’s one month old baby girl, Mia.

I am so so so excited for Tertia, what an amazing journey she has had so far and may little Max bring only joy and love to her and her family.

Little Princess Mia is the cutest, sweetest, most delicious baba.  She is so cute and cuddly and made me extra broody.  I am offering my baby sitting services Eli, I expect you to take me up on my offer!