A little background, we have been working on a data capturing project for just over a month, this lady has been helping since the beginning of the year, I have always opened the document (that is on the desk top) for her but she has watched me do it numerous times.
P: Can you help me, I cant see the words, only the windows blocks
I take a look, she has a new Excel document open
P: See, only the blocks no words
I minimize all the windows until I get to the desk top, I then open the Excel document she needs to be working on.
P: oh, how did you do that, I went to start and opened the Excel in the menu…